Terms & conditions

Contract

A booking is confirmed when you receive written confirmation from us of your stay and a booking reference. When you receive a letter or email of confirmation from us this signifies that both parties have entered into a binding contract which is subject to all The Servants’ Quarters terms and conditions. Please ensure the details on your booking confirmation are correct, and advise us immediately if there are any errors.

Payment

To secure your booking we require a deposit of £100 with the balance payable four weeks prior to arrival. If booking within four weeks of arrival, the whole cost is payable on booking. Please make cheques payable to Pete & Catherine Spriggs and send them to 4 Kinnaird Gardens, Buxton, Derbyshire, SK17 9BF. We also accept payment by bank transfer, please email for details.

Overseas guests: Please ensure that we receive the full amount in UK Pound Sterling. We regret that exchange rate costs and bank fees cannot be borne by The Servants’ Quarters.

Cancellation

In the event of cancellation, deposits are non-refundable. If a cancellation is made within four weeks of the start of your holiday, the full balance will be payable unless we are able to re-let the cottage. If we do succeed in re-letting the cottage, you are no longer liable for the balance. If you have already paid the balance, we will refund it to you less a £20 administration fee. We strongly recommend that you take out a cancellation insurance policy against this eventuality.

Non-availability

We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation; however if this were not possible, or were unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival

Your cottage will be available from 15.00 on the day of arrival.

Departure

Please vacate the cottage by 10.00 on the day of departure to allow us time to make it ready for the next guests.

Use of the property

The number of guests occupying the cottage must not exceed four (without prior agreement). Guests must use the cottage for personal and domestic purposes only and not for commercial purposes. We reserve the right to refuse entry to the party if these conditions are not observed.

Care of the property

All guests agree to take all reasonable and proper care of the property and the furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period, as at the beginning.

The owners can require payment from guests to cover the replacement of broken items or the repair of damage, in or to the property along with any additional costs which may result; for example, extra cleaning costs.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to have been caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment.

Right of entry

We reserve the right of reasonable access to the cottage at all times, but, where possible, we would advise you in advance if access were required.

Children

Children are very welcome, however please be aware there are two steep flights of stairs in the property, stair gates are not fitted. There are also uneven surfaces and steps in the garden. We therefore recommend close supervision and remind you that all occupants use the property at their own risk.

Pets

Sorry no pets are permitted.

Smoking

Smoking is not permitted on the property.

Directions

Detailed directions to the cottage will be provided when full payment has been received.